Frequently asked questions
Everything you need to know about ordering from Nova Loom Wear — shipping, delivery times, returns, sizing and how our made-to-order printing works. Still stuck after reading? A real person answers every email.
How much does shipping cost?
We offer $5.99 flat shipping across the US, with free shipping on orders over $50.
When will my order arrive?
Your order is made-to-order, taking 1-3 business days to produce, plus 5–7 business days for shipping.
Can I return or exchange my shirt?
We accept returns for defects or misprints within 7 days of delivery.
What if I receive a damaged or misprinted item?
Contact us at [email protected] within 7 days, and we'll promptly address any issues.
What does 'printed on demand' mean?
It means your shirt is custom printed when you order, reducing waste and ensuring quality.
How do I choose the right size?
Refer to our sizing chart for guidance on selecting the perfect fit for your tee.
How do I care for my printed tee?
Follow Machine wash cold inside-out, tumble dry low, avoid ironing directly on the print. to keep your print looking fresh.
Is my checkout information secure?
Yes, we use secure encryption to keep your checkout process safe and private.
How can I track my order?
Once your order ships, you'll receive a tracking number to follow its journey.
How do I contact you?
Reach out to us at [email protected], and we'll respond within 1 business day.
Where do you ship?
We ship worldwide. Your exact shipping rate is set by your destination country and shown at checkout before you pay.
Still stuck? Read our shipping and refund & returns policies, or get in touch.